SmallBizGenius Analysis

1800Baskets receives mixed reviews, with customers frequently reporting issues with order accuracy, delivery reliability, and customer service responsiveness. While some appreciate the ease of ordering and timely delivery, many express frustration with incorrect items, late or missing deliveries, and difficulty resolving issues with customer support.

Category Breakdown

Scores based on analysis of 53 recent reviews

Delivery Issues

2.0/10

Many customers report problems with delivery, including late arrivals, deliveries on incorrect dates, and even non-deliveries. Several reviewers stated that their orders arrived a week early or late, completely ruining the surprise, while others never received their orders at all.

15 reviews mention this

Customer Service Problems

2.5/10

A significant number of reviewers express dissatisfaction with 1800Baskets' customer service, citing unresponsiveness, difficulty contacting representatives, and unhelpful support. Customers report long wait times, being hung up on, and receiving conflicting information from different agents.

14 reviews mention this

Incorrect Orders

1.5/10

Numerous customers report receiving the wrong items or baskets, with some receiving completely different products than what they ordered. For example, one customer ordered a chocolate basket but received a spa basket instead, and another received a basket intended for someone else.

13 reviews mention this

Product Quality

3.0/10

Some reviewers complain about the quality of the products in the baskets, citing stale, rotten, or inedible items. One reviewer described receiving a fruit basket with rotten fruit, while another received a gift tower with mostly packing straw and stale items.

8 reviews mention this

Difficulty Obtaining Refunds/Resolutions

2.0/10

Several customers mention difficulty obtaining refunds or resolutions for their issues, even after contacting customer service multiple times. Some reviewers report being offered partial refunds or discount codes for future purchases instead of full refunds or replacements.

7 reviews mention this

Website/Ordering Issues

3.5/10

A few reviewers mention problems with the website interface, including incorrect shipping charges and glitches that prevent order cancellations. One reviewer described the website as having a terrible interface and wasting too much time for something that should be seamless.

5 reviews mention this

Pros & Cons

What Customers Love

Easy ordering process Mentioned 3x
"Ordering was easy."
Occasional timely delivery Mentioned 2x
"Gift was delivered on time. That's the good."

Common Complaints

Frequent delivery delays and failures Mentioned 15x
"Ordered a birthday gift basket. 3 days past due date, no delivery and no way to contact customer service.no phone number, no live chat, no email. Never again"
Poor customer service and lack of communication Mentioned 14x
"There is no way to contact anybody; even the AI chat bot isn't working."
Inaccurate orders and incorrect items Mentioned 13x
"I ordered a Chocolate Decadence basket and the recipient got a spa basket instead."
Substandard product quality and stale items Mentioned 8x
"The straw packing was more useful than the stale cookie."
Difficulty obtaining refunds or resolutions Mentioned 7x
"I was sent a partial refund. However, the products and the customer service are not worth the time."

Common Questions About 1800baskets

Answers derived from customer review patterns

Is 1800Baskets legit and trustworthy?

While 1800Baskets is a real company, the reviews suggest significant issues with order fulfillment and customer service. Many customers report receiving incorrect items, experiencing delivery problems, and struggling to get their issues resolved. The high volume of negative reviews raises concerns about the company's reliability and trustworthiness. Potential customers should carefully consider these issues before placing an order.

Based on 45 reviews

Does 1800Baskets have good customer service?

Based on the reviews, 1800Baskets' customer service is a major pain point for many customers. Reviewers consistently report difficulty contacting customer service representatives, long wait times, and unhelpful or unresponsive support. Some customers mention being hung up on or receiving conflicting information. The overall sentiment suggests that 1800Baskets' customer service is inadequate and fails to address customer concerns effectively.

Based on 30 reviews

Is 1800Baskets worth it for small business?

For small businesses, the reliability of gifting services is crucial for maintaining professional relationships. Given the numerous complaints about incorrect orders, delivery problems, and poor customer service, 1800Baskets is likely not a worthwhile option for small businesses. The risk of sending the wrong gift or having it arrive late could damage professional relationships. Small businesses should explore alternative gifting services with more positive and consistent reviews.

Based on 25 reviews

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